IMPORTANT LEGAL INFORMATION
Mutual Funds are sold by prospectus only. The simplified prospectus contains important information which you should read carefully before investing. Copies of the prospectus are available from your financial advisor or Tradex Management Inc. by calling 1-800-567-3863 or e-mail us.
Mutual funds, unlike GICs, are not guaranteed and are not covered by the Canada Deposit Insurance Corporation or by any other government deposit insurer. Their values change frequently and past performance may not be repeated.
This Website does not constitute an offer to sell or solicitation to buy securities, including any mutual funds managed or sponsored by Tradex Management Inc.
Products and services presented on this Website are subject to the terms of the applicable agreements governing them, and available in applicable provinces and territories of Canada only, or other jurisdictions where they may be legally offered. Prospective investors who are not resident in Canadian provinces or territories should consult with their financial advisor to determine if these securities may lawfully be sold in their jurisdiction.
Information or data contained in this Website is not guaranteed to be current, accurate, or complete, and is subject to change without notice. Please contact Tradex Management Inc. for confirmation before acting on any such information or data. This Website is not intended to provide specific individual advice including, without limitation, investment, financial, legal, accounting, or tax. If such advice is required, the services of a competent professional should be sought.
The information in this communication is subject to change without notice and Tradex Management Inc. will not be held liable for any changes that may result in the information presented herein being inaccurate. This communication does not constitute personalized advice and prospective investors should inform themselves as to any securities, taxation or other legislation affecting them personally.
TRADEX and the TRADEX logo are trademarks of Tradex Management Inc.
All information is provided “as is”, without any representations or warranties of any kind, and Tradex Management Inc. expressly disclaims all express and implied warranties including those with respect to accuracy, completeness, timeliness or fitness for a particular purpose. Tradex Management Inc. assumes no responsibility for any losses, whether direct, indirect, special or consequential, which arise out of the use of this Website. Unless otherwise expressly indicated, all information is unaudited and there is no representation that the financial information has been prepared in accordance with generally accepted accounting principles. The information is subject to change without notice.
Unauthorized downloading, re-transmission, storage in any medium, copying, redistribution, or republication for any purpose is strictly prohibited without the written permission of Tradex Management Inc.
COMPLAINT HANDLING PROCEDURES
Tradex Management Inc. has procedures in place to handle any written or verbal complaint received from clients in a fair and prompt manner. This is a summary of those procedures.
THE CLIENT COMPLAINT INFORMATION FORM
We provide new clients and clients who complain with information set out by the Mutual Fund Dealers Association of Canada called the Client Complaint Information Form. This form provides general information about the options for making a complaint.
HOW TO FILE A COMPLAINT
Clients wishing to complain to Tradex may make their complaint by contacting Brien Marshall who is our Senior Vice-President, Chief Operating Officer and Chief Compliance Officer. He may be reached at any of the contact us addresses shown in this web site, including toll free at 1-800-567-3863. We encourage clients to make their complaint in writing or by email, where possible. If a client has difficulty putting his/her complaint in writing, he/she should advise us so that we can provide assistance. For confidentiality reasons, we will only deal with the client or another individual who has the client’s express written authorization to deal with us.
COMPLAINT HANDLING PROCEDURES
We will acknowledge receipt of a complaint promptly, generally within five days. We review all complaints fairly, taking into account all relevant documents and statements obtained from the client, our records and any other relevant source. Once our review is complete we provide clients with our response, which will be in writing if the complaint was made in writing. Our response may be a resolution to your complaint to your satisfaction, a denial of the complaint with reasons or another appropriate response. Our response will summarize your complaint and our findings and will contain a reminder about your options with the Ombudsman for Banking Services and Investments.
We will generally provide our response within thirty days, unless we are waiting for additional information from you, or the case is novel or very complicated.
We will respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide. Once again, all communications should be with Mr. Marshall at the addresses noted above.
MFDA INVESTOR PROTECTION CORPORATION
IPC exists to provide compensation to you if your assets are unavailable because your mutual fund dealer becomes bankrupt. For more information, click here.